Contact us
Questions about which product suits your bird and your surface, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameBird Spikes Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- European officec/o Weise Steuerberater Partnerschaft mbB, Schanzenstrasse 102, 40549 Dusseldorf-Oberkassel, Germany
- Registered addressSuite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@mybirdspikes.co.uk
Orders over £75 ship free with tracked delivery (a flat £22 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I contact you?
Email theteam@mybirdspikes.co.uk. That is the fastest route and it reaches a person.
When will I get a reply?
Usually the same working day, and always within one.
Do you have a phone number?
We handle enquiries by email so there is a written record of what was said about your job, which matters when someone is measuring a roof.
What should I include in my message?
The bird, the surface, and roughly how long the run is. A photo helps more than anything else. With those three things we can usually answer in one reply.
Can you help me choose a product?
Yes, and we would rather do that than have you order the wrong thing.
Can you quote for a large or commercial job?
Yes. Send measurements and we will price it, including for pest controllers and facilities teams.
Where is my order?
Your confirmation email carries the tracking link as soon as the parcel is picked up. If it has not arrived, reply to that email and we will chase it.
How long does an order take to arrive?
Orders leave us after a 24 to 48 hour handling time and are tracked from there.
How much is delivery?
Free over 75 pounds, otherwise 22 pounds, with no minimum order.
Do you deliver outside the UK?
Ask us before ordering so we can quote your address properly.
Can I change my order after placing it?
If it has not shipped yet, reply to your confirmation email and we will sort it.
Can I cancel my order?
Yes. You have 14 days from delivery to change your mind under the Consumer Contracts Regulations 2013, and you can cancel before it ships by replying to your confirmation.
How do I return something?
Email us first so we can tell you where to send it. Items should be unused and in their original packaging.
Who pays return postage?
On a change of mind return, you do. If the item is faulty or we sent the wrong thing, we do.
What if my order arrives damaged?
Send us a photo and we will replace it. Your rights on faulty goods are covered by the Consumer Rights Act 2015.
What if a part is missing?
Tell us which part and we will send it out. There is no need to return the rest.
Do you have a showroom I can visit?
No, we are online only.
Do you offer installation?
No, we supply only. If you tell us the surface we will tell you how it is normally fixed.
Can you recommend an installer?
We do not have a list we can stand behind, so we would rather not send you to someone we have not worked with.
Do you offer trade accounts?
Terms are agreed case by case. Email us with what you need.
Can I get a VAT invoice?
Ask and we will send one for your order.
Do you keep my details?
Only what is needed to process and deliver your order. The privacy policy sets out exactly what and for how long.
Do you send marketing email?
Only if you ask for it, and you can stop it in one click.
Is my payment secure?
Yes. Payments are processed by the card provider and PayPal, and we never see or store your card details.